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TERMS & CONDITIONS

Branch Lessons

Registration and Fees

  1. Registration must be completed by all new students with a one-off registration fee of AED150.
  2. All fees are non-refundable. Refunds will not be given under any circumstances.
  3. Examination fees, concert fees, transfer fees, accessories and instruments etc. are not included in the package price.
  4. Fees can be paid by cash, card or online. Cheques and bank transfers are not accepted.
  5. Instruments, products or accessories purchased are eligible for exchange or refund as per the refund and exchange policy.
  6. From the date the package is purchased, students have six (6) months to start the package. Any packages which are not started within this time will be forfeited.
  7. Promotions offered by Melodica cannot be adjusted against previously purchased packages.
  8. A promotion cannot be used in conjunction with any other promotion.
  9. Students must commit to promotional package terms and conditions. If the student cannot commit to the terms and conditions, the promotional package is subject to Conversion terms and conditions.

Schedule

  1. Lesson timing allocation is subject to availability.
  2. Lessons will be booked at regular time slots, each week, for the duration of the package. For lesson time slot changes, submit a request to the Front Desk, a minimum of one (1) week before the request schedule change. If the time slot is available, it will be provided.
  3. If a weekly time slot cannot be committed to, it is the responsibility of the student to book the lessons each week, according to any teacher’s availability, within the expiry period. No extension can be offered. This does not apply to group music lessons.
  4. All dance classes and group music lessons have a maximum capacity for health, safety and quality reasons. A student must select a class based on availability. Without a fixed lesson schedule, students may not be permitted to participate since the student had no prior booking and the class is at maximum capacity.
  5. If a student wishes to take an online lesson instead of a schedule face-to-face lesson, the student must inform and confirm with the Front Desk. Online lessons are not available for group music or dance lessons.
  6. For group music lessons, students will be assessed and assigned to a group of the relevant skill level.

Cancellations and Make-Up Lessons

  1. The number of cancellations permitted, depends on the package purchased and can be found on the price list.
  2. A minimum of twenty-four (24) hours’ notice must be provided, in writing, if a student cannot make a scheduled lesson.
  3. If a lesson is missed or less than twenty-four (24) hours’ notice is provided, no compensation will be given. This includes for emergencies, illness etc.
  4. If a student misses a group music lesson, it is at the discretion of the teacher if the student will rejoin the same group, take a private music lesson (at an additional cost) to catch-up or automatically assigned to another group, if available.
  5. It is the responsibility of the student to book a make-up lesson. Make-up lessons can be taken face-to-face or online.
  6. A make-up lesson will be provided at the availability of any teacher’s schedule. The teacher may differ from the regular teacher; the make-up lesson must be booked at the time of cancellation; and the make-up lesson must be taken in the same week or before the next lesson.
  7. Rescheduled lessons and make-up lessons cannot be rescheduled again.
  8. If the teacher is unavailable for a make-up lesson or the student cannot come at the offered timings, the lesson is forfeited.
  9. If a lesson is cancelled by Melodica due to public holidays or teacher absence, a make-up lesson will be offered in the same week or before the next lesson.
  10. Make-up lessons cannot be carried forward beyond the package expiry, in any circumstances.

(Freezing and Package Expiry

  1. Packages can be frozen, in writing, as per the limitations of the package which are listed on the price list.
  2. Additional freezing will be permitted for either July or August.
  3. If a student freezes a group music lesson package, it is at the discretion of the teacher if the student will rejoin the same group, take a private music lesson (at an additional cost) to catch-up or automatically assigned to another group, if available.
  4. Freezing is only permitted with a written request, to the Front Desk, a minimum of two (2) weeks before the requested freezing period.
  5. Packages must be completed within the expiry period (package duration + package freezing). No extensions can be offered, under any circumstances.
  6. Package grace periods can only be used for freezing and not make-up lessons.
  7. In case the student takes a holiday, private music lessons can be taken online.

Renewals

  1. Package renewals must be made a minimum of two (2) lessons before the expiry of the existing package.
  2. Melodica will try to reserve the same lesson schedule, where available, however times cannot be held without payment. The Front Desk are not responsible for following up with the student to renew the package. To secure a fixed time for the longer term, Melodica offers longer packages.

Transfers and Conversions

  1. Packages can be transferred to another student/person only. Transfer requests are subject to an AED100 administration fee.
  2. All fees are subject to 5% Value Added Tax (VAT).
  3. Transfer requests can be submitted for change of subject, lesson duration, lesson frequency and transfer to another student or location.
  4. Transfer requests will be granted for all package types.
  5. No minimum number of remaining lessons is required to submit a request for transfer. All transfers are subject to Melodica approval based on schedule availability.
  6. Transfers, if approved, can only be granted one (1) time per active package.
  7. Partial package transfers are not permitted. The student must transfer the entire package.
  8. The conversion of package fees to products is not permitted.
  9. If a student wants to convert a package, the existing package will be converted into credit. If the credit is more than the new package price, the remaining credit will be retained on the student’s account for future spends. If the new package price is less than the remaining credit, the customer will either pay the price difference of the new package or lessons will be provided equivalent to the credit amount.
  10. Conversion of exam fees, admin fees or concert fees to services or products is not permitted.

School Policies

  1. All communications for scheduling and re-scheduling, making payments, absences etc. must be done with the Front Desk.
  2. Melodica will not be held responsible if communication is made directly with teachers.
  3. Melodica will be closed as per KHDA and government announcements which are subject to change. Classes will operate as normal during school half-term holidays.
  4. Dance students and group music students must only attend the class appropriate to their level and age, as directed by the teacher.
  5. In case of any branch closure, all students must continue with online lessons or take lessons in another branch.
  6. Instruments will be made available in each classroom for use during the scheduled face-to-face lesson only – these instruments cannot be taken home. Melodica recommends that all students purchase an instrument for home practice.
  7. Melodica reserves the right to change the schedule, teacher and branch at any necessary time. The student will be offered a new schedule; be re-assigned to a new teacher or branch; or offered freezing until a teacher is available again. Refunds are not given under any circumstances.
  8. In the event of an Act of God or Force Majeure, Melodica will provide an alternative method for lesson delivery.

School Code of Conduct

  1. Melodica Code of Conduct and Studio Policies must be adhered to at all times.
  2. Students must arrive five (5) minutes before the lesson starts (face-to-face and online). If the student is late and to prevent disruption to the next student, the teacher cannot extend a lesson beyond the scheduled end time.
  3. Parents/guardians must be inside the school or within school premises, five (5) minutes before the class end time, to ensure the student’s safety.
  4. Parents/guardians are requested to meet the teacher, five (5) minutes before the end of every lesson (face-to-face and online), to be updated with student progress and homework.
  5. Students are responsible to bring their instrument and required books to the lesson and to practice at home as required. Failure to practice or bring the necessary books, may impact on the students’ progress.
  6. Students must wear appropriate uniform to class.

Data Protection

  1. Online lessons are automatically recorded for the safety and security of students and quality of lessons.
  2. Online lessons recordings are held securely and will not be sent, used or published to any external party due to confidentiality and privacy, this includes to the student.
  3. Melodica may take photos and videos during lessons and performances to be used for training, marketing, social media and other publications as required.
  4. Melodica holds information about its customers, to enable Melodica to carry out its business. This information includes the customer contact details and student record information. Melodica will not disclose any information to any third party.

Examination

Registration and Fees

  1. AED100 administration fee is payable to Melodica, per candidate, along with the examination entry fee.  
  2. All fees are subject to 5% Value Added Tax (VAT).  
  3. Students who are taking an examination in multiple subjects, are only required to pay one (1) administration fee.    
  4. Melodica registers the student, to the examination board, on behalf of the student.  
  5. Melodica is the only point of contact for examination matters.  
  6. All exam fees must be paid in full upon registration.  
  7. All fees are non-refundable.  Refunds will not be given under any circumstances.  
  8. All registrations are final.  In case of withdrawal or non-attendance, a candidate is entitled to a partial refund under certain circumstances and as per the examination boards policies. 
  9. All examination registrations will be 
  10. Melodica will only register a student for an approved examination enrolment grade and subject.    

Cancellations and Student Progress

  1. If the event of an Act of God or Force Majeure event that causes the examinations to be cancelled, the examination fee will be retained and the student will be re-enrolled in the next examination session.  
  2. Melodica will continue to monitor the student’s examination preparation.  If the student does not meet the requirements of the examination due to missed lessons, lack of practice or failure to follow advice from the teacher, Melodica has the right to remove the school name from the mark sheet.  

Schedule

  1. For ABRSM examinations, violin and vocal students must be prepared to attend extra lessons to practice with accompaniment.  The number and duration of these extra lessons depends on the teacher’s recommendation and must be booked and paid separately.  
  2. Examination boards set the dates and times for the examination.  The examination may fall on a weekday or weekend, morning or late afternoon.  Examination dates and times cannot be changed. 
  3. Examination boards reserve the right to announce examination days, no later than two (2) weeks before the exam date.  
  4. The examination board requires all candidates to be present for the examination as scheduled.  It is not possible to change the exam date once the schedule has been sent.  
  5. Students applying for special arrangements, must submit supporting evidence before the last day of registration.   
  6. All Ballet Students who are taking a graded examination, must attend class twice per week, from the November before the examination date.  If required and upon the recommendation of the teacher, the student may need to take additional private lessons. 

Concert Terms and Conditions

Registration and Fees

  1. The concert registration fee is AED100 before the concert registration deadline.  Thereafter, a late payment fee of AED50 is applicable in addition to the concert registration fee.  
  2. All fees are subject to 5% Value Added Tax (VAT).  
  3. Fees help to cover the costs related to the concert.  Melodica endeavours to keep costs at a minimum whilst maintaining its usual high standards.  
  4. Students who are performing in multiple subjects, are only required to pay one (1) concert registration fee.  
  5. All fees are non-refundable.  Refunds will not be given under any circumstances.  
  6. A strict lateness policy applies.  Students must arrive thirty (30) minutes before the concert start time, to register attendance.  Students who are late may miss the performance and a replacement time will not be offered.  
  7. Melodica requires a copy of the student’s valid passport, Emirates ID (if applicable) and a recent passport-sized photo for DTCM government permission.  
  8. Conversion of concert fees to services or products is not permitted.  

Scheduling

  1. Teachers select students based on a minimum skill level and as per the health and safety constraints of the venue and stage.    
  2. Melodica reserves the right to announce concert dates and times, one (1) week before the concert date.  
  3. The concert may fall on a weekday or weekend, morning, late afternoon or evening.  The time slot is scheduled as per venue restrictions.        
  4. Students should endeavour to attend all classes leading up to the concert, to enhance the experience of the concert and to deliver a high-quality performance.  In case of any missed lessons during this preparation time, there will be no refunds on the concert registration fee.   
  5. If the student cannot attend the concert, the student must notify Melodica at the earliest.  
  6. External influences which are out of Melodica’s control may affect concert scheduling.  This can include an Act of God, Force Majeure, interruptions or cancellations to the schedule by the event organiser, weather conditions, prayer timings etc. 
  7. If the event or concert must be re-scheduled due to external influences, Melodica will try to re-schedule the concert on a different day and/or time.  
  8. If the event or concert must be cancelled due to external influences, Melodica will retain the concert fee and the student will be re-enrolled in the next concert.   
  9. Student rehearsals, at the venue and on the stage, are unfortunately not possible since each concert has over 800 students and venue restrictions with regards to stage use.  
  10. Once the concert schedule has been issued, students cannot swap days, groups or timings, since group timings are already set and cannot be extended beyond their scheduled time.    

Dress Code and Equipment

  1. Music students are kindly requested to wear smart-casual dress. 
  2. Dance and Martial Art students must wear the uniform appropriate to the level and class.  Kindly note that any student who does not attend in the appropriate uniform, will unfortunately not be permitted to perform. 
  3. Music students are required to bring their own book and instrument on the day of the event.

Data Protection

  1. Melodica holds information about its customers, to enable Melodica to carry out its business.  This information includes the customer contact details and student record information.  Melodica will not disclose any information to any third party.  
  2. Melodica may take photos and videos during performances to be used for training, marketing, social media and other publications as required.

Disclosure

  1. Parents, guardians and students are responsible for acting in a way that does not bring any danger to themselves or another.  Concert participants must observe all warnings and safety signs and behave safely and responsibility at all times.  

Peripatetic Lessons

Registration and Fees

  1. Registration must be completed by all new students with a one-off registration fee of AED150.  
  2. All fees are subject to 5% Value Added Tax (VAT).  
  3. All fees are non-refundable.  Refunds will not be given under any circumstances.   
  4. Books, examination fees, accessories and instruments are not included in the package price. 
  5. Melodica recommends that all students purchase a book package for AED150.  Any additional books that may be required, later in the term, will be at an additional cost.  
  6. Fees can be paid by cash, card or online.  Cheques and bank transfers are not accepted.  
  7. These fees are only for students who will attend peripatetic lessons in the partner schools.  
  8. All fees are subject to 5% Value Added Tax (VAT).  

Schedule

  1. Lessons occur on a rotational system so that students do not miss the same academic subject every week.  Lessons cannot be fixed to certain academic subject as per KHDA policy.  
  2. Lessons will not be scheduled during breaks or lunch, to allow students to have relaxation time however parents can request for lessons to be scheduled during the breaks or lunch.  
  3. Dependant on the popularity of an instrument, the instrument may be removed from the offerings.  In this situation, the student can take the lesson inside a Melodica branch, can switch to a different instrument or if none of these are an option, a full refund will be given on fees paid. 

Cancellations and Make-Up Lessons

  1. The lesson can only be cancelled under the following situations:  1) If the student has a particularly important curriculum lesson, for example, the lesson contains assessed work; or 2) If the lesson clashes with a pre-planned school event such as assembly, sports day, school trip, examinations etc. 
  2. Students must notify the School Partnership Co-Ordinator (not the partner school), a minimum of twenty-four (24) hours in advance, if the student will cancel the lesson. 
  3. All other reasons for absence and absence without notice including absence due to illness or forgetting the lesson timing, will result in the lesson being forfeited.  
  4. If a lesson is cancelled by Melodica due to a public holiday or a teacher’s absence and if no substitute teacher was provided, a make-up lesson will be provided as per the terms and conditions herein.  
  5. Melodica will endeavour to re-schedule the make-up lesson during the same day or week.  If this is not possible, the lesson will be made-up at the end of the current term.  If the lessons cannot be made up during this time, balance lessons will be forfeited.

Transfers and Conversions

  1. Transfer requests are subject to an AED100 administration fee.
  2. All fees are subject to 5% Value Added Tax (VAT).  
  3. Transfer requests can be submitted for change of subject, lesson duration or lesson frequency or to a Melodica branch.  If transferring to Melodica branch, any difference in package price must be paid.  
  4. All transfers are subject to Melodica approval based on schedule availability.   
  5. A minimum of three (3) remaining lessons must be available in the package to submit a request for transfer. 
  6. If a student wants to convert a package duration or package frequency, the existing package balance will be converted into cash and reflected against the new package price.  Any positive balance will be credited to the students account.  Any negative balance must be paid by the student. 
  7. Transfers, if approved, can only be granted one (1) time per active package.  
  8. Partial package transfers are not permitted.  The student must transfer the entire package.  
  9. The conversion of package fees to products is not permitted.  
  10. Conversion of exam fees, admin fees or concert fees to services or products is not permitted.

School Policies

  1. All communications for scheduling and re-scheduling, payments etc. must be done with the School Partnership Co-Ordinator.  Melodica cannot be held responsible for communication made directly with Melodica teachers or the partner school.  
  2. Melodica will be closed as per KHDA and government announcements which are subject to change. 
  3. Melodica may take photos and videos during lessons and performances to be used for marketing, social media and other publications as required. 
  4. In the event that Melodica is not offering lessons in the partner school, the student must continue with the lessons in one of the Melodica branches or online.  
  5. Instruments will be made available in each classroom for use during the scheduled lesson only – these instruments cannot be taken home.  Melodica recommends that all students purchase an instrument for home practice. 
  6. Online lessons are automatically recorded for the safety and security of students and quality of lessons.
  7. Online lessons recordings are held securely and will not be sent, used or published to any external party due to confidentiality and privacy, this includes to the student.  
  8. Melodica reserves the right to change the schedule or teacher at any necessary time.  The student will be offered a new schedule; be re-assigned to a new teacher; or offered freezing until a teacher is available again.  Refunds are not given under any circumstances.  

School Code of Conduct

  1. Students in Pre-KG to Grade 1 will be escorted to and from all lessons.  Students in Grade 2 to Grade 5 will be escorted to the lesson only.  
  2. Students in Grade 6 and above, it the student’s responsibility to make their own way to and from the lesson and should aim to arrive five (5) minutes before the lesson starts.  If the student is late and to prevent disruption to the next student, the teacher cannot extend a lesson beyond the scheduled end time.  
  3. Students are responsible to bring their instrument and required books to the lesson and to practice at home as required.  Failure to practice or bring the necessary books, may impact on the students’ progress.  
  4. Parents/guardians are requested to meet the Melodica teachers at any parent-teacher conferences which will take place inside the partner school.   

 

Extra-Curricular Lessons Terms and Conditions

Registration and Fees

  1. Registration must be completed by all new students with a one-off registration fee of AED150.  
  2. All fees are non-refundable.  Refunds will not be given under any circumstances.   
  3. Books, examination fees, accessories and instruments are not included in the package price. 
  4. Book packages must be purchased by all new students for AED150.  Any additional books that may be required, later in the term, will be at an additional cost.  
  5. Fees can be paid online.  Cash, cheques and bank transfers are not accepted.  
  6. These fees are only for students who will attend extra-curricular lessons in the partner schools.

Schedule

  1. Lessons are conducted during extra-curricular hours
  2. Dependant on the popularity of an instrument, the instrument may be removed from the offerings.  In this situation, the student can take the lesson inside a Melodica branch, can switch to a different instrument or if none of these are an option, a full refund will be given on fees paid. 

Cancellations and Make-Up Lessons

  1. The lesson can only be cancelled under the following situations:  1) If the lesson clashes with a pre-planned school event such as a school closure day, assembly, sports day, school trip, examinations etc.  2) Government-announced school closure.   
  2. Students are permitted one (1) allowable cancellation each term for reasons other than those listed above. 
  3. Students must notify the Partnership Co-Ordinator (not the partner school), a minimum of twenty-four (24) hours in advance, if the student will cancel the lesson.  
  4. All other reasons for absence and absence without notice including absence due to illness or forgetting the lesson timing, will result in the lesson being forfeited.  
  5. If a lesson is cancelled by Melodica due to a public holiday or a teacher’s absence and if no substitute teacher was provided, a make-up lesson will be provided as per the terms and conditions herein.  
  6. Melodica will endeavour to re-schedule the make-up lesson during the same day or week.  If this is not possible, the lesson will be made-up at the end of the current term. 

Transfers and Conversions

  1. Transfer requests can be submitted for change to a Melodica branch.  If transferring to a Melodica branch, any difference in package price must be paid.  Branch Lessons terms and conditions apply.  
  2. All transfers are subject to Melodica approval based on schedule availability.   
  3. Transfers, if approved, can only be granted one (1) time per active package.  
  4. Partial package transfers are not permitted.  The student must transfer the entire package.  
  5. The conversion of package fees to products is not permitted.  
  6. Conversion of exam fees, admin fees or concert fees to services or products is not permitted.  

School Policies

  1. All communication for scheduling and re-scheduling, payments etc. must be done with the Partnership Co-Ordinator.  Melodica cannot be held responsible for communication made directly with Melodica teachers or the partner school.  
  2. Melodica will be closed as per KHDA and government announcements which are subject to change. 
  3. Melodica may take photos and videos during lessons and performances to be used for marketing, social media and other publications as required. 
  4. In the event that Melodica is not offering lessons in the partner school, the student must continue with the lessons in one of the Melodica branches or online.  
  5. Instruments will be made available in each classroom for use during the scheduled lesson only – these instruments cannot be taken home.  Melodica recommends that all students purchase an instrument for home practice. 
  6. Online lessons are automatically recorded for the safety and security of students and quality of lessons. 
  7. Online lessons recordings are held securely and will not be sent, used or published to any external party due to confidentiality and privacy, this includes to the student.  
  8. Melodica reserves the right to change the schedule or teacher at any necessary time.  The student will be offered a new schedule; be re-assigned to a new teacher; or offered freezing until a teacher is available again.  Refunds are not given under any circumstances.  

School Code of Conduct   

  1. Students are responsible to bring their instrument, required books and practice notebook to the lesson and to practice at home as required.  Failure to practice or bring the necessary books, may impact on the students’ progress.  
  2. Parents/guardians are requested to meet the Melodica teachers at any parent-teacher conferences which will take place inside the partner school
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